> For the complete documentation index, see [llms.txt](https://docs.inleads.ai/inleads/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inleads.ai/inleads/features/images-and-media.md).

# Hub - Knowledge Base

The **Hub** section in InLeads.ai serves as an AI-driven knowledge base, allowing users to manage and access articles that serve as a repository of information, FAQs, and guides related to your products or services.

<figure><img src="/files/UveVJwnpIBaQSu0jL7ek" alt=""><figcaption></figcaption></figure>

#### Key Features:

1. **Articles Management**: The Hub menu allows you to add, categorize, and manage articles that can be used as a knowledge base for both your team and customers.
2. **AI-Driven Q\&A**: The system is powered by AI, which helps in answering common queries and providing instant information based on the articles in your knowledge base.
3. **Easy Accessibility**: Users can quickly search for relevant articles and information using the built-in search functionality.

#### How to Use the Hub:

1. **Viewing Articles**:
   * Navigate to the **Hub** menu from the sidebar.
   * The main screen displays a list of articles with their titles, categories, and the creator's name.
2. **Adding a New Article**:
   * Click on the **Add Article** button.
   * Fill in the necessary details:
     * **Title**: Enter the title of the article.
     * **Generate with AI**: Use this option if you want the system to help generate content for your article.
     * **Category**: Select or add a new category that best fits the article.
     * **Attachment**: Optionally, attach relevant files or documents.
     * **Description**: Add the content of the article.
   * Once all fields are filled, click **Add** to save the article.
3. **Editing an Article**:
   * Click the edit icon next to an article to make changes.
   * Update the title, category, description, or attached files as needed.
   * Save changes by clicking the **Update** button.
4. **AI-Powered Assistance**:
   * The Hub menu includes an **Ask Inleads** chat window powered by AI, allowing users to ask questions related to the articles or knowledge base.
   * The AI assistant can provide instant answers or direct users to relevant articles within the knowledge base.
5. **Search Functionality**:
   * Users can search for specific articles by title, category, or keywords using the search bar at the top right of the screen.

#### Use Cases:

* **Customer Support**: Quickly provide customers with accurate information by referring to articles in the Hub.
* **Internal Training**: Use the Hub as a resource for onboarding new team members or training existing staff.
* **FAQ Repository**: Store frequently asked questions and their answers to streamline customer interactions.

#### Best Practices:

* **Regular Updates**: Keep your knowledge base up to date by regularly reviewing and updating articles.
* **Categorization**: Use categories effectively to make it easier for users to find relevant information.
* **Leverage AI**: Utilize the AI assistant to enhance user experience by providing quick and accurate responses.

<figure><img src="/files/7ZH01IcaI31HyiPL5iRz" alt="" width="375"><figcaption></figcaption></figure>