Hub - Knowledge Base

The Hub section in InLeads.ai serves as an AI-driven knowledge base, allowing users to manage and access articles that serve as a repository of information, FAQs, and guides related to your products or services.

Key Features:

1. Articles Management: The Hub menu allows you to add, categorize, and manage articles that can be used as a knowledge base for both your team and customers.

2. AI-Driven Q&A: The system is powered by AI, which helps in answering common queries and providing instant information based on the articles in your knowledge base.

3. Easy Accessibility: Users can quickly search for relevant articles and information using the built-in search functionality.

How to Use the Hub:

1. Viewing Articles:

   • Navigate to the Hub menu from the sidebar.

   • The main screen displays a list of articles with their titles, categories, and the creator's name.

2. Adding a New Article:

   • Click on the Add Article button.

   • Fill in the necessary details:

     • Title: Enter the title of the article.

     • Generate with AI: Use this option if you want the system to help generate content for your article.

     • Category: Select or add a new category that best fits the article.

     • Attachment: Optionally, attach relevant files or documents.

     • Description: Add the content of the article.

   • Once all fields are filled, click Add to save the article.

3. Editing an Article:

   • Click the edit icon next to an article to make changes.

   • Update the title, category, description, or attached files as needed.

   • Save changes by clicking the Update button.

4. AI-Powered Assistance:

   • The Hub menu includes an Ask Inleads chat window powered by AI, allowing users to ask questions related to the articles or knowledge base.

   • The AI assistant can provide instant answers or direct users to relevant articles within the knowledge base.

5. Search Functionality:

   • Users can search for specific articles by title, category, or keywords using the search bar at the top right of the screen.

Use Cases:

• Customer Support: Quickly provide customers with accurate information by referring to articles in the Hub.

• Internal Training: Use the Hub as a resource for onboarding new team members or training existing staff.

• FAQ Repository: Store frequently asked questions and their answers to streamline customer interactions.

Best Practices:

• Regular Updates: Keep your knowledge base up to date by regularly reviewing and updating articles.

• Categorization: Use categories effectively to make it easier for users to find relevant information.

• Leverage AI: Utilize the AI assistant to enhance user experience by providing quick and accurate responses.