Hub - Knowledge Base
The Hub section in InLeads.ai serves as an AI-driven knowledge base, allowing users to manage and access articles that serve as a repository of information, FAQs, and guides related to your products or services.
Key Features:
Articles Management: The Hub menu allows you to add, categorize, and manage articles that can be used as a knowledge base for both your team and customers.
AI-Driven Q&A: The system is powered by AI, which helps in answering common queries and providing instant information based on the articles in your knowledge base.
Easy Accessibility: Users can quickly search for relevant articles and information using the built-in search functionality.
How to Use the Hub:
Viewing Articles:
Navigate to the Hub menu from the sidebar.
The main screen displays a list of articles with their titles, categories, and the creator's name.
Adding a New Article:
Click on the Add Article button.
Fill in the necessary details:
Title: Enter the title of the article.
Generate with AI: Use this option if you want the system to help generate content for your article.
Category: Select or add a new category that best fits the article.
Attachment: Optionally, attach relevant files or documents.
Description: Add the content of the article.
Once all fields are filled, click Add to save the article.
Editing an Article:
Click the edit icon next to an article to make changes.
Update the title, category, description, or attached files as needed.
Save changes by clicking the Update button.
AI-Powered Assistance:
The Hub menu includes an Ask Inleads chat window powered by AI, allowing users to ask questions related to the articles or knowledge base.
The AI assistant can provide instant answers or direct users to relevant articles within the knowledge base.
Search Functionality:
Users can search for specific articles by title, category, or keywords using the search bar at the top right of the screen.
Use Cases:
Customer Support: Quickly provide customers with accurate information by referring to articles in the Hub.
Internal Training: Use the Hub as a resource for onboarding new team members or training existing staff.
FAQ Repository: Store frequently asked questions and their answers to streamline customer interactions.
Best Practices:
Regular Updates: Keep your knowledge base up to date by regularly reviewing and updating articles.
Categorization: Use categories effectively to make it easier for users to find relevant information.
Leverage AI: Utilize the AI assistant to enhance user experience by providing quick and accurate responses.
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